Reservations
How to book
Our reservation process is simple:
1. Quote provided
A quote is provided in euros (€) by email, with a detailed suggested itinerary based on the request received.
2. Quote accepted
Once you have accepted our quote for your trip, we confirm your booking dates.
3. 35% deposit by bank transfer
A deposit of 35% of the total price is requested by bank transfer, in euros (€).
4. Booking confirmation
Once the deposit payment is received, a booking confirmation is issued showing the total price, deposit received and balance payable. A detailed itinerary, showing what is included and excluded day by day from the package booked is attached to the booking confirmation.
5. EUR to IDR conversion
The balance payable is converted from euros (€) to Indonesian Rupiah (IDR) applying the exchange rate on xe.com at the date of the reservation. If the exchange rate fluctuates between the reservation date and the arrival date, the IDR amount payable per booking confirmation prevails.
6. Balance on arrival
The remaining 65% balance is payable in Indonesian Rupiah (IDR) on the day of arrival — either in cash, or by payment to a local bank account via the Wise app.
Cancellation
The deposit paid is not refundable in case of cancellation, as we make upfront payments ourselves to secure your rooms and transportation in advance.
No credit cards
We do not have credit card facilities onsite and can therefore only accept cash payment in Bukit Lawang.